Refund policy

Order Changes and Cancellations
Once an order has been placed, we are unable to accept changes, additions, or cancellations.

Returns, Replacements, and Refunds for Customer-Related Reasons
We do not accept returns, replacements, or refunds for customer-related reasons, including but not limited to:

  1. The wrong item was ordered.
  2. The item differs from your expectations.
  3. The size does not fit.
  4. Minor wrinkles, odors, loose threads, variations in stitching, or other minor imperfections that do not constitute a defect.
  5. Damage to packaging, bags, or other accompanying materials that does not affect the product itself.
  6. Any other reason that we reasonably determine to be attributable to the customer.

Conditions for Returns or Replacements
Returns or replacements will only be considered in the following cases:

  1. The item arrives with a manufacturing defect, damage, or stain while new and unused.
  2. The item has been significantly damaged during shipping or delivery.
  3. You received an item different from what you ordered.

Please note that approval of a return or replacement is subject to our review of the order details and the condition of the item.

How to Request a Return or Replacement
If your order qualifies under the conditions above, please contact us at Contact page within 7 days of receiving your order.

Please include your order number, a description of the issue, and photographs showing the condition of the item, where applicable.

After reviewing your order details and the condition of the item, we will provide instructions regarding the return or replacement process.

Please do not return any item without contacting us in advance. Unauthorized returns will not be accepted.

Cases Where Returns or Replacements Cannot Be Accepted
Even if an item would otherwise qualify for a return or replacement under this policy, we may be unable to accept it in any of the following circumstances:

  1. You contact us more than 7 days after receiving the item.
  2. We are unable to contact you during the return or replacement process.
  3. The item is returned without prior authorization from us.
  4. We are unable to verify your order information or purchase history.
  5. The item has been worn, washed, repaired, altered, or dry-cleaned.
  6. Tags, labels, accessories, packaging, or other included materials have been damaged, lost, removed, or discarded.
  7. The item has been stained, scratched, damaged, or exposed to odors while in the customer's possession.
  8. The condition of the item has materially changed from the condition in which it was received.
  9. The item was sold as a sale item, outlet item, promotional bundle, mystery item, or pre-order item.
  10. The product was clearly identified as non-returnable or not eligible for a replacement at the time of purchase.
  11. We reasonably determine that the transaction involves fraud, unauthorized use, resale activity, abuse of this policy, or other improper conduct.
  12. The item is returned to us or disposed of by the carrier due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to complete required delivery procedures.
  13. We otherwise reasonably determine that the item does not qualify for a return or replacement under this policy.

Refunds
If an item qualifies for a return under this policy and we approve the return, a refund will be issued to the original payment method.

If a physical return of the item is required, the refund may be processed after we receive and review the returned item.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

Additional Information
If a return or replacement is required due to an error on our part, a qualifying product defect, or a qualifying shipping issue, we will cover the reasonable return shipping costs. However, if additional costs arise due to an incorrect shipping procedure or other action by the customer, the customer may be responsible for those additional costs.